If you're considering outsourcing your services, then Salix Homes has a wealth of experience and expertise in delivering facilities management services to the housing sector.
Salix Homes is a registered charity, a social housing provider which exists to support our residents by providing high quality services. We are a leading provider of integrated housing services, care and support, and neighbourhood investment and management in Salford.
Our corporate vision is to "help our communities live, grow and thrive together’.
We have been awarded The Institute of Customer Service (ICS) ServiceMark accreditation,a national standard, which recognises an organisation's excellence in customer service, and its commitment to upholding those standards. We were also honoured at the prestigious 24 Housing awards in 2017 where The Hive, our state of the art facility providing much needed accommodation for people aged 18-25 was recognised in the Affordable Housing scheme of the year category.
Repairs and Maintenance
Salix Homes delivers housing management and maintenance to a diverse range of stock of more than 8,300 properties across Salford, both in-house and through external contracts to customers of third party organisations, including high rise and low rise flats, houses, cottage flats and bungalows. One in ten people in Salford live in our homes.
If you are looking for a high-performing and round-the-clock repairs service, with experience of providing external contracts, contact us and see what we can offer.
Each year, our repairs team successfully complete between 30,000 - 40,000 repairs, receiving a customer satisfaction rate of 99%.
We know how important the attractiveness of the external landscape is in how people feel about where they live. Research has also shown that the appearance of the external space is important in supporting the health and well-being of people that live in the area.
Our specialist Environment Team offers extensive experience of delivering a complete maintenance service.
Our services include:
- Grass cutting
- Hedge cutting
- Weed control
- Tree planting
- General garden maintenance
- Fly tipping removal
Our dedicated 1st Response Security Team provide your service with a wide range of round-the-clock functions including:
- Door entry concierge
- CCTV monitoring
- 24-hour call centre
- Anti-social behaviour rapid response
- Strong relationship with Greater Manchester Police (GMP).
Extensive training, means each operative will deal with customers in a constructive, supportive and reassuring way, as well as knowing how to use conflict resolution techniques and having a knowledge of safeguarding procedures.
If you are interested in finding out more about any of these services and how we can provide them to you in a way that supports your corporate objectives and provides your organisation with value for money, then please contact us.
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