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How we store and protect your information

Information is held in paper files and on our computer systems. All of our files and computer systems have restricted access, which means that only the employees who need to see that type of information can see it.

Salix Living uses software and storage that is predominately based within the UK.  In some rare instances, mainly in relation to the information captured on our website, there may be data stored in the US. The information is stored with companies that are covered under the EU-US Privacy Shield which means data transferred outside of the EU (to approved compliant areas or organisations) is acceptable based on the ICO’s current guidance.

It is our responsibility to confirm under GDPR that the companies storing our data in the US have a valid certification under the EU-US Privacy Shield, which we regularly check at

Our network and infrastructure is protected by industry leading and globally recognised firewalls.

We also use reputable antivirus and endpoint protection software and this is used to block executable files from running from removable media such as CD-Roms, external hard drives or USB drives.

Our websites use HTTPS as standard and we regularly monitor our systems for possible vulnerabilities and breaches.

Our infrastructure provider conducts independent penetration testing of their network regularly to identify any vulnerabilities.